What personal information we collect
When you contact us, book a discovery call, or fill out a form on our site, we collect the information you provide – such as your name, email address, phone number, and details about your business or enquiry.
We also use the following third-party tools to understand how our site is used and to run our marketing:
- Google Analytics 4 (GA4) – to understand site traffic and visitor behaviour
- Google Ads – to measure the performance of our advertising campaigns
- Meta Pixel – to measure the performance of our Facebook and Instagram advertising
- Mailchimp – to send email communications to people who sign up or enquire
These tools may set cookies or use similar tracking technologies on your device. See our [Cookie Policy] for more detail.
Comments and accounts
Our website does not have a comments section, and visitors do not register for user accounts. We do not use Gravatar or collect any data related to blog comments.
Embedded content from other websites
Our site may include embedded content (such as videos or maps) from other websites. This content behaves as if the visitor had visited that other website directly, and those websites may collect data, use cookies, and track your interaction with the embedded content.
Who we share your data with
We do not sell your personal information. We share data with the third-party service providers listed above (Google, Meta, Mailchimp) solely to operate our analytics, advertising, and email marketing – governed by each provider’s own privacy policy. If you request a password reset (where applicable), your IP address will be included in the reset email.
How long we retain your data
We retain enquiry and contact information for as long as necessary to respond to your enquiry and, where applicable, to maintain business records as required by South African law.
Your rights
Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at support@chillychoo.com.
Where your data is sent
Form submissions may be checked through automated spam-detection tools as part of standard website security practice.