What's included
Of conversations
resolved without a human
What's included
The problem with
generic chatbots & contact forms
Most websites either offer a slow contact form or a rigid chatbot that breaks the moment someone asks something off-script – so visitors with a quick question wait hours for a reply, or give up and go to a competitor.
We treat chat as both a conversion tool and a support system. Every deployment is trained on your products and FAQs, triggered by real visitor behaviour, tested against real questions, and set up to hand off to a human cleanly when it should – so visitors get engaged and customers get real answers, not a maze of menus.
Deliverables
What's included
Strategy
Understanding your customers’ most common questions and how visitors move through your site.
- FAQ & knowledge base review
- Visitor behaviour & drop-off review
- Escalation & handoff rules planned
Build
Training and configuring your AI assistant.
- Trained on your products, services & FAQs
- Behaviour-based triggers configured
- Live chat & social channel setup
Launch
Go-live, fully managed by us.
- Final QA across web & social
- Go-live monitoring
- Early conversation review
Support
Ongoing tuning, not set-and-forget.
- Regular conversation review
- Knowledge base & trigger updates
- Performance reporting
How we work
A process built around your goals, not a playbook
Full transparency at every step – the data, the benchmarks, and the plan, always. Here’s how we take you from audit to impact.
Discovery & Goals
A short call to understand your systems, your goals, and where you want to grow.
Deep Dive & Audit
We audit your current support channels and visitor behaviour against real industry benchmarks – so you know exactly where you stand.
Prioritize & Plan
We use weighted scoring to zero in on what matters most, then walk you through our findings and co-create a plan that fits your budget and timeline, no cookie-cutter strategies.
Execute & Optimize
We deliver end-to-end across every service you need, then keep optimizing – monitoring results, running experiments, and tuning performance so your systems stay fast, secure, and up to date.
AI-Support Examples
See what's possible
Real chat and support flows we’ve built for businesses like yours
Instant Product & Stock Answers
- Instant answers, 24/7 coverage
Catch Visitors Before They Leave
- Leads captured before the bounce.
Facebook & Instagram Auto-Reply
- Every message answered, no matter the hour.
FAQ
Common questions
Everything you need to know before we start working together.
How long does a typical project take?
It depends on complexity. A single workflow can be live in a few weeks. Multi-system projects with AI components typically take longer. We’ll give you a realistic timeline after our discovery call-no surprises.
What access do you need to our systems?
It depends on the project – typically your website hosting/CMS, ad accounts, and (if relevant) your CRM or accounting platform. We’ll only ever ask for what’s needed to do the work, and talk you through it before requesting anything.
Who owns the website, campaigns, and systems you build?
You do. Everything we build – your website, ad accounts, CRM setup, and content – belongs to your business, not to ChillyChoo.
What happens if something breaks after launch?
Our care plans keep your website, CRM, and integrations secure, fast, and up to date. If something breaks, we’re the first call – not a mystery to solve on your own.
How do you handle data security?
We follow best practice around access control, secure hosting, and data handling, and we’re upfront about what data flows where and why – no black boxes.
Can you work with our existing tools and vendors?
In most cases, yes. We integrate with platforms like WooCommerce, Sage, Xero, and Stock2Shop rather than forcing you onto a new stack, and we’ll flag early if something genuinely won’t work well together..
Do you offer ongoing maintenance?
Yes – through our care plans, which cover updates, monitoring, and optimization so your website and systems keep performing after launch, not just on day one.
What if we're not sure what's holding us back?
That’s exactly what the discovery call and audit are for. We assess your website, marketing, and systems, benchmark them against real industry standards, and help you prioritize what will move the needle first.